Don’t worry this won’t read like a Apple document.
We will do our best to act with the highest business ethically and try to exceed our customers expectations even under challenging circumstance
However we would like to have a conversation about what should be considered reasonable business behavior.
We get it.
Being an active SOFA member in Japan in the post the covid world means working under very strict and rapidly changing travel policy guidelines.
Whilst is the fair to say the clouds of uncertainty as 2021 rolls through are clearing and the vaccination rollout is well underway for military personal and the Japanese population things are still not out of the woods yet.
This is quite frankly a tricky issue manage. We are fully committed to being as flexible as possible but the reality of operating in Ski town is that accommodation is usually booked out months in advanced and the local operators and owners here only have a few precious weeks to make a return in order to sustain their businesses over the off- season. Last minute cancelations due really hurt our suppliers business as it’s challenging to replace a booking at short notice and much like an airline most of the costs of a booking occur weather you are present or not.
NisekoML have worked and pushed hard to get the maximum flexibility from our suppliers as possible and we currently the offer the most generous cancelation policy in the market.
Our commitment to you
Niseko Military Leave offers a full 100% refund on your trip prior to 3 weeks out should your unit have a change in it’s travel policy or your orders change.
After recent feedback we have extended this guarantee to cover situations where you may be under orders at short notice that makes your trip unviable.
Within 3 weeks our suppliers are not able to accommodate any more flexibility than this and 100% of the cost is due. If you are unsure about your ability to commit within 4 weeks out we suggest you cancel early for a full refund and then see if we have availability at short notice when you are aware of your position.
Other Terms and Conditions
CHECK-OUT TIME IS 10AM
A late check-out is not possible due to tight turn over of Niseko Accommodation. Please take this into consideration if you have a late flight as you will not be able to stay in your accommodation after 10am.
DELAYS DUE TO WEATHER & CHANGES TO TRAVEL DATES AND TIMES
If your arrival or departure time or date changes due to delayed or cancelled flights or any other reason we
cannot refund for any accommodation or service that has been scheduled in accordance with your
instructions. If you have booked a bus through we are not able to inconvenience the group and you are responsible for the cost of re establishing contact with the tour. No refunds will be given if you miss the chartered pickup due to flight delays or other hold ups.
Get it ! Travel insurance is your best friend when seeking refunds from change of circumstances.
A tour booking is not confirmed until a confirmation is issued by Niseko Military Leave.
3.1. The Deposit is 10% of your tour booking fee
Other Costs Incured
We cannot be held responsible for cancelling your booking as a result of your failure to comply with any
requirement of our Booking Terms and Conditions, and we cannot be held liable for any expenses, costs or
losses incurred by you as a result of any change or cancellation.
Niseko ML reserves the right to substitute or upgrade your Condo with some equal or better.
comparable standard and type.
DAMAGE TO ACCOMMODATION, FIXTURES AND FITTINGS AND SECURITY DEPOSIT
You accept responsibility for loss and damage to the accommodation, fittings, furniture and keys during
A valid Credit Card is required as a security deposit and you authorize Niseko ML or Holiday Niseko to charge all fees and charges properly chargeable under this agreement to that Credit Card.
9.1. The accommodation is available for occupation from 3.00 pm on the day of Check In. The
accommodation must be vacated before 10.00 am on the day of Check Out.
9.2. A late check-out is not possible due to cleaning schedules. Please take this into consideration if you
have a late flight as you will not be able to stay in your accommodation after 10am.
9.3. A credit card security deposit will be required at check in for ALL properties – you cannot Check In to the
accommodation until we have credit card details and authorization for use as a security deposit.
If you indeed on bringing or renting a car please let us know. Parking Niseko is tricky and needs detailed planning. What may look like a carpark may be left empty for snow falling from a roof and your car could be badly damaged.